Our Terms and Conditions for Retail Customers

These terms and conditions apply to all transactions for the sale of goods and/or services to you through our website, by email or over the telephone. Please read through, and ensure you understand, these terms before placing your order. 

About Us

2 Little Ducks Ltd is a company registered in England and Wales with company number 9968467 our registered office is at 19a Grimshaw Lane, Bollington, Cheshire, SK10 5PT. Our VAT registration number is 387620566. 

You can contact us by phone on 01625 783302, by email at enquiries@2littleducks.uk.com, or by post at 2 Little Ducks Ltd, 19a Grimshaw Lane, Bollington, Cheshire, SK10 5PT.

Our Contract with You

These are the terms and conditions on which we supply goods and/or services to you.

Please read these terms and conditions carefully, and check that the details on the order are complete and accurate, before you submit the order. For online purchases, you will have an opportunity to check and change items in your order up until the point at which you submit your order by confirming the transaction at the checkout. If you think that there is a mistake or if you require any changes to be made to your order, or if you have any questions arising out of these terms and conditions, please contact us to discuss using the contact information in clause 1 above. We will confirm any changes in writing to avoid any confusion between you and us.

When you submit an order to us, this does not mean we have accepted your order. We will notify you when we have accepted your order, at which point a contract will come into existence between you and us. If we are unable to supply you with the goods and/or services in your order (for example, where a product is out of stock), we will inform you of this and we will not process the order. We may suggest alternatives for your consideration if suitable items are available. If you have already paid for the order, we will refund the amount paid for the order unless an alternative has been agreed by both parties, in this instance we would refund any difference in value between the original and replacement item.

The cost of delivery will be advised at checkout for online orders. We will only deliver to addresses outside mainland UK by express agreement. Please contact us (using the contact details in clause 1 above) for delivery prices and availability before placing your order if you would like goods to be delivered to a location outside mainland UK.

We cannot guarantee that the appearance and/or colours of products shown on our website, in our catalogues or in our brochures accurately reflect the appearance, finish and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.

Where we agree to provide a specifically designed plan, it is your responsibility to check the accuracy and suitability of the plan. If you have any questions about our products or services, please contact us using the contact information in condition 1 above. 

We may revise these terms from time to time, for example to reflect changes in how we accept payment from you or changes in relevant laws and regulatory requirements.  The date on which these terms have been amended is set out at the top of these terms.

Every time you place an order, the terms in force at that time will apply to your order. If there is a change to these terms which affects an order you have already made, we will notify you of the change and you will have the opportunity to cancel your order and receive a refund or confirm your order under the amended terms.

We do not accept liability for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed Goods and Services without further notice. Please note that timescales for delivery and delivery charges will vary depending on the availability of the goods and your address. The cost of delivery and additional services will be advised at checkout for online orders.

No items ordered via 2 Little Ducks will automatically be hung or attached to a wall, or connected to services.

Delivery Information:

Please provide details with your order of how you would like us to access the property (including any instructions to leave the goods with a neighbour if you are unavailable to take delivery). Lead time varies but is usually 6-10 weeks. Please contact us at the time of order for a more accurate estimate. We mainly deliver with our own transport but we do occasionally use outside reliable and trusted couriers who we have worked with for many years. All deliveries are 1 man, you will need to provide an able bodied person to help unload. If you invite us into your home, we are happy to lift furniture into whichever room you choose.

Before placing your order, it is your responsibility to check that the items of furniture you are ordering will fit through any passages, stairwells, landings and doorways. Some of our products will arrive in sections, others will be part or fully assembled, please contact us if you unsure of access dimensions. It is your responsibility to ensure you order the right-sized product and that you provide correct measurements for made-to-measure goods or floor plans.

Please ensure you cover any carpets, flooring or furniture and remove pictures and valuables from the delivery area and the route to it through your property. Whilst every care will be taken by our delivery drivers, we will not be liable for any damage to your property caused by your failure to provide a clear access route to the delivery location.

Where furniture requires assembly, our drivers will always help, they carry to relevant tools and are highly skilled. They also enjoy cups of tea, coffee and biscuits so please don't feel shy about offering any / all.

Please check the goods on delivery for any defects and let us know as soon as possible if there are any defects or missing goods. You own the goods once we have received payment in full.

Cancellations, Returns and Warranty

Where you are a consumer based in the UK and you have bought goods via our website, over the telephone or via email, you have the right to cancel your contract for any reason for 14 days afterwards. As long as we haven't started the manufacture process we will even accept cancellations after this time. If you cancel after we have made the furniture then we will need to come to a part refund agreement. Please note that this right does not apply to made-to-measure goods or goods which are made to your specification.

We offer a warranty where goods are found to be defective within 12 months from the delivery date. The warranty period commences upon the date of delivery of the goods and unless otherwise specified. The warranty is limited to defects due to faulty design, materials and/or workmanship, it excludes damage arising from normal wear and tear, misuse or neglect (including but not limited to improper assembly, maintenance or storage), or where damage has occurred due to events outside of our control, including but not limited to flooding or changes to the condition of your property. The warranty includes normal residential use, it does not cover use within a commercial or business setting.

Where goods develop a fault within the applicable warranty period, you should notify us in writing immediately (using the contact details above) upon the defect becoming apparent quoting your order number and providing full details, including the date purchased and photographs / videos of the fault where possible. We may request to inspect the goods before confirming that the goods can be returned. You must take reasonable care of the goods until you return them or we collect them. You must make them available for us to inspect and collect as requested. If you dispose of the goods without providing us reasonable opportunity to inspect and collect them, this will invalidate your warranty.

If the fault is covered under the warranty, we will arrange for goods to be repaired, replaced or refunded, such resolution is at our sole discretion, this does not affect your statutory rights. The repair or replacement, together with collection and/or delivery costs to/from the original delivery address, will be provided free of charge within the warranty period, subject to relevant lead time(s) and stock availability.

Additional fees may be chargeable in the following circumstances. If you cancel your order on the day of delivery, or we are unable to deliver the goods, or are required to make a return visit, for any of the following reasons, or you would like us to collect products which you are returning due to a change of mind, we may charge you an additional fee to cover our costs.